Refund Policy

Eligible returns and exchanges

New merchandise may be returned by mail for either a defect or a non-defect reason, and customers may request an exchange. A preference, change of mind, or unsuitable selection can qualify when the non-defective item is unused and keeps its original condition. Faulty, damaged, incorrect, incomplete, or materially different goods are also reviewed.

Open the request after delivery

Contact nightnparris@gmail.com no later than 30 calendar days after the item is delivered. Share the order reference, purchasing email, and explanation. Include clear photos or video for a product problem and keep the packaging and components available.

Authorized postal return

Do not mail the item before approval. Once approved, we confirm the proper return address and directions rather than treating the store's correspondence address as the return warehouse. The package contains a free prepaid return label for an eligible approved return. If that label is absent or misplaced, ask us for help. We do not assess a restocking fee.

Resolution timing

An exchange or replacement depends on the review and available stock. We process and start an approved refund back to the original payment method within 10 days; posting by a bank, card issuer, or payment service can take additional time. Non-waivable legal protections are preserved.